Help
Use the articles and FAQs below, or reach out if you need further help.
Getting Started
How to sign up, choose your character, and record your first activity. Everything you need to begin your Queensland adventure!
Privacy & Safety
Information about how we keep kids safe online, what data we collect, and privacy controls for parents and guardians.
Account & Profile
Managing your account, updating your character, resetting passwords, and parent/guardian account controls.
Activities & Recording
Queensland Journey
Understanding map progression, collecting badges, reaching checkpoints, and celebrating your journey milestones.
Character & Rewards
How to unlock character upgrades, download colouring sheets, and access all your earned rewards and printables.
FAQs
Quick answers to common questions
Is Aus3 free?
Yes! Aus3 is completely free to join and use. There are no hidden costs, no premium features, and no subscription fees. All features including character customization, map progression, and downloadables are included at no cost.
What age is Aus3 designed for?
Aus3 is designed for children aged 7-12 years. The program adapts to different ages with age-appropriate point scaling and content, making it suitable for the full age range.
Do I need special equipment to participate?
No special equipment is required! Kids can participate in any of the three activities (swimming, cycling, running) using whatever they have available. The program is designed to be inclusive for all abilities and equipment levels.
How do you keep my child’s information safe?
We only collect essential information (first name and age), use parent email addresses for all communications, and never track location or store photos. Full privacy policy available for review.
Can my child use this without internet?
While the main platform requires internet, we provide printable activity sheets that can be used offline and later entered into the system when internet is available.
How long does it take to complete the Queensland journey?
The journey consists of 10 checkpoints across Queensland. With regular activity (2-3 times per week), most children complete their journey in 4-6 weeks, but there’s no time pressure – go at your own pace!
Still need help?
Our friendly support team is here to help!
Email Support
support@[tbc]
We typically respond within 24 hours
School Enquiries
Visit The Starting Line at AusTriathlon for Sporting Schools program information